IT Director (Procore Experienced) - Multifamily Construction - Houston, TX
Multifamily Construction/Development Group currently seeking an IT Director (Procore Experienced) with responsibilities including but not limited to the following:
Provide technical end user support, including in person and remote support.
Own support requests through lifecycle with a focus on accurate and timely communication, excellent technical resolution, and superb customer service.
Record detailed and accurate transcriptions of all activities related to a support request, including end user communication, resolution details and accurate time tracking for all activities required to complete the request.
Perform support request triage and coordination to ensure timely response leading to a successful engagement for end user requests and operational monitoring alerts.
Support imaging process of new end user equipment, reconditioning of used end user equipment and returned inventory process as necessary throughout the life cycle of the piece of equipment.
Efficiently support the effort to track and manage inventory assets and software licenses
Install, uninstall, and safely transport end user equipment as well as provide remote support for end user equipment installs that are self-performed by an end user.
Efficiently utilize and support approved third-party tools for device management, monitoring and utilization.
Identify repeated issues, effectively communicate, and assist with their resolutions.
Required Skills and Qualifications:
2+ years IT or other tech related experience required
General knowledge of computers, applications, and programming
Interest in developing technical skills and certifications