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IT Director (Procore Experienced) - Multifamily Construction - Houston, TX

Houston, TX
Multifamily Construction/Development Group currently seeking an IT Director (Procore Experienced) with responsibilities including but not limited to the following:
  • Provide technical end user support, including in person and remote support.
  • Own support requests through lifecycle with a focus on accurate and timely communication, excellent technical resolution, and superb customer service.
  • Record detailed and accurate transcriptions of all activities related to a support request, including end user communication, resolution details and accurate time tracking for all activities required to complete the request.
  • Perform support request triage and coordination to ensure timely response leading to a successful engagement for end user requests and operational monitoring alerts.
  • Support imaging process of new end user equipment, reconditioning of used end user equipment and returned inventory process as necessary throughout the life cycle of the piece of equipment.
  • Efficiently support the effort to track and manage inventory assets and software licenses
  • Install, uninstall, and safely transport end user equipment as well as provide remote support for end user equipment installs that are self-performed by an end user.
  • Efficiently utilize and support approved third-party tools for device management, monitoring and utilization.
  • Identify repeated issues, effectively communicate, and assist with their resolutions.
Required Skills and Qualifications:
  • 2+ years IT or other tech related experience required
  • General knowledge of computers, applications, and programming
  • Interest in developing technical skills and certifications
  • A high school degree or equivalent
  • Excellent organization and communication skills
  • Strong problem-solving skills
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